How SAPID Works!

• Dine In Food Order (Created by Waiter using SAPID)!




01 Waiter takes customer's details (name, email id, phone no) and punches the order from SAPID.
02 Order is received by chef on SAPID and is being prepared.
03 Once ready chef updates order status as ready on SAPID.
04 Waiter serves the order to the customer.
05 After order completion and payment waiter takes the customer's feedback on SAPID app.


• Dine In Food Order (Created by Customer using SAPID)!




01 Customer punch the order from SAPID customer app.
02 Waiter / Manager / Owner accepts the order on SAPID Admin App.
03 Order is received by chef on SAPID and is being prepared.
04 Once ready chef updates order status as ready.
05 Waiter serves the order to the customer.
06 Customer can do the payment via the SAPID customer app itself.
07 Customer can leave the feedback and ratings on SAPID customer app.


• Take Away Food Order (Created By Waiter using SAPID)!




01 Customer place the order at the reception or on call.
02 Manager / Waiter takes customer's details and punch the order for the customer on SAPID admin app.
03 Order is received by chef on SAPID and is being prepared.
04 Once ready chef updates order status as ready.
05 Waiter delivers the order to the customer.


• Take Away Food Order (Created By Customer using SAPID)!




01 Customer punch the order even from the home itself from SAPID customer app.
02 Customer can make payment from the app itself.
03 Waiter / Manager / Owner accepts the order.
04 Order is received by chef and is being prepared.
05 Expected preparation time is notified to the customer on SAPID customer app.
06 Once ready chef updates order status as ready.
07 The user can receive the order from the reception.
08 Customer can then provide feedback and rate & review the order on SAPID customer app.


• Home Delivery Food Order (Created By Waiter using SAPID)!




01 Customer place the order on call.
02 Manager / Waiter takes customer’s details and punch the order on SAPID admin app for the customer.
03 Order is received by chef and is being prepared.
04 Once ready chef updates order status as ready.
05 Waiter hand over the order to delivery boy.
06 Delivery boy delivers the order and receive the payment.


• Home Delivery Food Order (Created By Customer using SAPID)!




01 Customer punch the order from the SAPID customer app.
02 Customer can make payment from the customer app itself.
03 Waiter / Manager / Owner accepts the order.
04 Order is received by chef and is being prepared.
05 Expected preparation time is notified to the customer.
06 Once ready chef updates order status as ready.
07 The delivery boy then delivers the order to customer.
08 Customer can then provide feedback and rate & review the order.


• Table Reservation (Created By Waiter using SAPID)!




01 Customer calls the restaurant to reserve the table.
02 Waiter / Manager / Owner receives the customer details and reserves the table and inform the table number to the customer.
03 Customer can inform any special requests or occasion if any.
04 Customer needs to arrive 5 minutes before the reservation time..


• Table Reservation (Created By Customer using SAPID)!




01 Customer reserves the table from the SAPID customer app itself.
02 Customer can punch in any special requests or occasion if any.
03 Waiter / Manager / Owner accepts the reservation request and updates the table number to the customer.
04 Customer needs to arrive 5 minutes before the reservation time.
05 Customer can leave feedback or leave the ratings and reviews of his experience.

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